General Terms and Conditions of Sale

The TOF PARIS SAS company (hereinafter referred to as THE SELLER) is listed on the Paris trade register under number 809 996 374 RCS PARIS. Head office: 55 Rue Montmartre 75002 ;

The placing of any order for products appearing on the or website implies prior consultation of these general terms and conditions. The click validating the order is deemed as acceptance of these terms. This click is considered to be a “digital signature”.
The Customer declares that they are a natural person, aged over 18. They have full legal capacity or parental authorization allowing them to purchase online. The Customer must ensure the accuracy and completeness of mandatory data when registering in the “my account” section. TOF PARIS SAS may not be held liable for the impossibility of delivering the product.


These general terms and conditions are intended to define the rights and obligations of the parties within the framework of online sales of goods proposed by the TOF PARIS SAS company to consumers. Minor errors may exist on the website. In the event of non-compliance of the product delivered with respect to the description on the website, the Customer shall be entitled to withdraw or implement the compliance warranty of the TOF PARIS SAS company. The product shall be exchanged or the invoiced price refunded (fully or partially).

The contractual information shall be confirmed by email to the address indicated by the consumer on the order form.

The digital records, stored in the computer systems of the TOF PARIS SAS company under reasonable security conditions, shall be considered proof of correspondence, orders and payments between the parties.
Purchase orders and invoices are archived on reliable and durable media that can be produced as evidence.

All efforts have been made to ensure the accuracy of information presented on and The TOF PARIS SAS company or its suppliers are however not responsible for the consequences, incidents, special damage resulting from electronic transmission or the accuracy of information transmitted even if the TOF PARIS SAS Company has knowledge of the possibility of such damage. The names and brands of products and manufacturers are only used for the purpose of identification. Photographs, descriptions and product prices are not contractual.

Prices are indicated in euros including all French taxes, excluding postal and packaging costs. The total price of the order is indicated in the basket. The TOF PARIS SAS company reserves the right to change prices at any time. All products shall be billed based on prices in effect at the time of the registration of the order.
Promotions are valid for the period indicated on the website, on condition of acceptance of the order and your payment by the TOF PARIS SAS company and while stocks last.
All orders are payable in euros. The following payment methods are accepted: Visa, Eurocard, Mastercard, e-Carte Bleue, wire and PayPal.

Products shall be delivered to the address indicated by the consumer on the purchase order and only in the geographic areas we deliver to.
All products leave our premises in perfect condition. The customer must report any slightest evidence of impact (holes, crushing, etc.) on the package to the carrier (or postal worker) and, where appropriate, refuse the package. A new identical product shall then be sent free of charge.
The exchange of any product which, after the fact, is declared to be damaged during transport, shall not be accepted if no reservations were made when the package was received.
Like any shipment, a delay is possible or the product may be waylaid. In such a case, we shall contact the carrier to start an investigation. All efforts shall be made, as long as necessary, to find this package. Where applicable, the retailer shall be refunded by the carrier and shall receive a new identical package at its expense.
We may not be held liable for the lengthening of delivery times caused by the carrier, especially in the case of loss of products, bad weather or strikes.
Delivery is free in mainland France by Colissimo from €150 of purchases. 

  Prices and Free shipping Delivered within
Mainland France € 6,90 and free from € 150 of purchases 2 days
French overseas departments and territories

€ 14,90 and free from € 150 of purchases

2 to 8 days
Europe € 9,90 and free from € 150 of purchases 2 to 10 days


€ 14.90 and free from € 150 of purchases 4 to 15 days


Any anomaly regarding delivery (damage, missing product compared to the delivery form, damaged package, broken products, etc.) must be indicated on the delivery form as “handwritten reservations”, together with the customer’s signature
The consumer must at the same time confirm this anomaly by sending the carrier, within (2) two working days following the delivery date, a registered letter with acknowledgement of receipt explaining the said complaints.
The consumer must send a copy of this letter to the address of the TOF PARIS SAS company. Without this, we cannot proceed with the exchange.

The consumer must make a delivery error and / or non-compliance of products complaint on the day of the delivery or at the latest on the first working day following delivery, whether this be in kind or in quality in relation to the information provided on the order form
Beyond this deadline, any complaints will be rejected. This complaint to the TOF PARIS SAS company must be sent to the addresses of said company. Any complaint not lodged under the defined rules and time limits shall not be taken into account and the TOF PARIS SAS company shall be released from any responsibility regarding the consumer.
In case of a delivery or exchange error, any product to be exchanged or refunded must be returned to the TOF PARIS SAS company in full and in its original packaging in perfect condition at the address of the TOF PARIS SAS company.
Postage costs are paid by the TOF PARIS SAS company, except where it is proved that the product does not correspond to the original statement made by the consumer in their return.

The right of withdrawal only applies to natural persons.
The consumer has a deadline of fifteen (15) calendar days to return any unsuitable products at their expense. This period starts from the day of receipt of the order by the consumer. Any return may be notified beforehand to the TOF PARIS SAS customer department. The product must be sent to TOF Paris / LABOPHYTO
638 route de Villefranche
La Buissonnière RN 6
69480 ANSE
Only undamaged, unused products returned in their original packing in perfect condition for resale shall be accepted. Any product that has been damaged or whose original packaging has been damaged, shall not be refunded, returned or exchanged. This cancellation right is claimed without penalty, except for shipping and return costs. When a consumer exercises their right to withdraw their order, they have the option to either request a refund of the money paid, or to exchange the product. In the case of an exchange, the consumer shall cover the costs of the return postage.
If the right to withdraw is claimed by the consumer, the TOF PARIS SAS company shall do its utmost to refund the consumer within fourteen (14) days.

The reproduction or representation, whether full or partial, of pages, data or any other element of this website by any means or on any medium whatsoever is prohibited and without permission of the owner of the rights, constitutes a forgery.

Neither party shall have breached its contractual obligations, insofar as their fulfilment is delayed, hindered or prevented by an uncontrollable event or force majeure. Force majeure shall be understood to mean any compelling fact or circumstance exterior to the parties, that is unpredictable, inevitable, independent of the will of the parties and which cannot be prevented by them, despite all reasonable possible efforts.
The party affected by such circumstances shall notify the other within ten working days of the date on which it becomes aware.
Both parties shall then contact each other, within three months, unless that is impossible due to force majeure, to examine the impact of the event and agree the conditions under which the contract shall be continued. If the force majeure lasts more than one month, these terms may be terminated by the injured party.
The following events are expressly considered as cases of force majeure or fortuitous events, besides those usually accepted by French case law and the courts: blocking of means of transport, earthquake, fire, storm, flooding, lightning, stoppage of telecommunications networks or difficulties specific to customers’ external telecommunications networks.

If one or more provisions of these general terms and conditions are held to be invalid or declared as such under any law, regulation or following a final decision by a competent court, the other provisions shall remain in full force and effect.

The failure of either party not to claim a breach by the other party of any of the obligations under the framework of these general terms and conditions cannot be construed in the future as a claim to the obligation in question.

The General Terms and Conditions are subject to French law. Any disputes must be declared to our customer service department: The settlement of disputes resulting from the interpretation, application performance or non-performance, the termination of the General Terms and Conditions shall fall under the exclusive jurisdiction of the French courts.

The placing of any order through the or website incurs the customer’s unrestricted acceptance of the general terms and conditions of sale of the TOF PARIS SAS company.  If sold to a corporation, any disputes concerning the sale (price, general terms and conditions of sale, product, etc.) shall be subject to French law before the Commercial Court of the headquarters of TOF PARIS SAS

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